The Effortless Experience

Publisher: Penguin UK

Published: 2013-09-12

Type: BOOK

Here are tools and templates you can start applying right away to improve service, reduce costs, and ultimately generate the elusive loyalty that the 'dazzle factor' fails to deliver.

The Effortless Experience

Publisher: Penguin

Published: 2013-09-12

Type: BOOK

The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal.

Summary of Matthew Dixon’s The Effortless Experience by Milkyway Media

Publisher: Milkyway Media

Published: 2018-09-11

Type: BOOK

... The Effortless Experience bypasses this trend by using data collected through multiple surveys disseminated to customers at more than 400 companies across the globe. The authors use surveys conducted by consultant firm Gartner, then ...

The Business of Choice

Publisher: Emerald Group Publishing

Published: 2020-09-28

Type: BOOK

... The Effortless Experience gives examples of other ways companies can make doing business easier. Old Navy, for example, has made a number of aspects of the shopping experience easier, especially for moms shopping with kids. They've ...

ChiRunning

Publisher: Simon and Schuster

Published: 2009-05-05

Type: BOOK

... experience the effortless aspect of the running mentioned in the subtitle of this book. Learning ChiRunning is not effortless. We know that. But as more aspects of this form become incorporated into your running, there will be times ...

Healing Social Divisions

Publisher: John Hunt Publishing

Published: 2022-11-25

Type: BOOK

... the effortless experience of pure consciousness, but experience on its own is insufficient: it has to be balanced by understanding, which can come from several sources: empirical research, scientific principles and the traditional ...

Be Your Customer's Hero

Publisher: AMACOM

Published: 2015-04-22

Type: BOOK

... experience vs., 6 delivering WOW moments in, 117–119 finding solutions ... experience DeBecker, Gavin, 213 Deitrich, Gini, 226 Delight Your Customers (Steve ... The Effortless Experience (Dixon, Toman, and Delisi), 55 email, 51,151, 222 ...

Applications of Flow in Human Development and Education

Publisher: Springer

Published: 2014-08-08

Type: BOOK

... experience, the title of your earlier book. Flow describes the spontaneous, effortless experience you achieve when you have a close match between a high level of challenge and the skills you need to meet the challenge. Flow happens when ...

FRICTION—The Untapped Force That Can Be Your Most Powerful Advantage

Publisher: McGraw Hill Professional

Published: 2019-05-17

Type: BOOK

... Experience. (2018, April 2). Retrieved July 28, 2018, from https://www.cebglobal.com/blogs/heres-everything -you-need-to-know-about-effortless-experience/ 8. Dixon, M., Toman, N., & DeLisi, R. (2013). The Effortless Experience ...

Healthy Personality

Publisher: Simon & Schuster Books For Young Readers

Published: 1980

Type: BOOK

... experience it , as part of the self . The individual's passive openness is ... experience . Furthermore , open , healthy personalities are active , enthusiastic seekers ... the effortless experience , but rather first plan their openness ...