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Type: BOOK - Published: 2014-12-18 - Publisher: Routledge
Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequen
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This is part of a series of AMA management briefings which provide concise reports on current trends for professionals. It considers the question of customer sa
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The ultimate guide to customer satisfaction, from the people who understand it better than anyone For nearly forty years, J. D. Power and Associates has been sy
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The prescriptive follow-up to the New York Times bestseller The Dream Manager. One of the major issues in our lives today is work-life balance. Everyone wants i