Book of Donmon Teith

Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in soci

CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will r

Managing Excellence in School Education: A Handbook for Educators is a reference manual for Principals and Teachers aspiring to transform their schools holistic

Promotes the theory that superior customer service leads to a superior business organisation

This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the n