Call Center Management on Fast Forward

Call Center Management on Fast Forward
Author :
Publisher : ICMI Inc.
Total Pages : 312
Release :
ISBN-10 : 0965909301
ISBN-13 : 9780965909303
Rating : 4/5 (303 Downloads)

Book Synopsis Call Center Management on Fast Forward by : Brad Cleveland

Download or read book Call Center Management on Fast Forward written by Brad Cleveland and published by ICMI Inc.. This book was released on 1997 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; and discover what separates a good call center from a great one.


Call Center Management on Fast Forward Related Books

Call Center Management on Fast Forward
Language: en
Pages: 312
Authors: Brad Cleveland
Categories: Business & Economics
Type: BOOK - Published: 1997 - Publisher: ICMI Inc.

DOWNLOAD EBOOK

This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with prac
Contact Center Management on Fast Forward
Language: en
Pages:
Authors: Brad Cleveland
Categories:
Type: BOOK - Published: 2019-09-15 - Publisher:

DOWNLOAD EBOOK

Call Center Management on Fast Forward
Language: en
Pages: 491
Authors: Brad Cleveland
Categories: Business & Economics
Type: BOOK - Published: 2012 - Publisher: ICMI Press (International Customer Management Institute)

DOWNLOAD EBOOK

Call Center Optimization
Language: en
Pages: 159
Authors: Ger Koole
Categories: Business & Economics
Type: BOOK - Published: 2013 - Publisher: Lulu.com

DOWNLOAD EBOOK

This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforc
Leading the Customer Experience
Language: en
Pages: 288
Authors: Brad Cleveland
Categories:
Type: BOOK - Published: 2021-02-23 - Publisher: Kogan Page

DOWNLOAD EBOOK

Lead your organization with a customer experience vision that captures the voice of the customer and empowers employees to improve how they develop, market and