Book of Donmon Teith

The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer ser

Librarians are now faced with marketing to a generation of students who log on rather than walk in and this cutting-edge book supplies the tools needed to keep

Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and servic

Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every lib

From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative inst