Book of Donmon Teith

Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one. Creating a culture of service excellence requi

Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for front line staff.

Customer-centric, market-driven solutions for fixing America’s broken healthcare system—from one of the industry’s most innovative thought leaders. Health

Are you looking for effective ways to improve service excellence with your team? Achieving Impressive Customer Service helps healthcare managers inspire and mob

This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspectiv