IT Service Management from Hell based on Not ITIL

IT Service Management from Hell based on Not ITIL
Author :
Publisher : Van Haren
Total Pages : 85
Release :
ISBN-10 : 9789401801294
ISBN-13 : 9401801290
Rating : 4/5 (290 Downloads)
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Book Synopsis IT Service Management from Hell based on Not ITIL by : itSMF International

Download or read book IT Service Management from Hell based on Not ITIL written by itSMF International and published by Van Haren. This book was released on 2007-01-01 with total page 85 pages. Available in PDF, EPUB and Kindle. Book excerpt: A humorous and insightful perspective on the often-chaotic world of IT service management. Drawing inspiration from the IT Infrastructure Library (ITIL) framework, but taking a decidedly satirical approach, the book explores the pitfalls, paradoxes, and downright ludicrous situations that can arise in IT organizations.


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