Download or read book A Guide to Help Desk Technology, Tools & Techniques written by Dione McBride and published by Cengage Learning. This book was released on 2000 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on the technology, tools and techniques involved in running an effective help desk. A Guide to Help Desk Technology, Tools & Technology takes a look at the many software options available for tracking and managing the massive influx of data that come into a help desk daily.This title also details the types of tools specific to staff, management and customers alike.