Book of Donmon Teith

Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume

All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No help desk or support experience necessary Covers bo

The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporti

This volume came about as a result of the authors’ own practical experience in Help Desk operation and management and of hundreds of workshops the authors hav

The Microsoft Sourcebook for the Help Desk is a compilation of best help desk practices from Microsoft, designed for help support professionals who need to deli