Book of Donmon Teith

The first and second edition of this book and its accompanying eLearning course are regarded as a classic in its field. Now, in an expanded and updated version

When we educate people we use less text more images, colorful easy to understand diagrams. Our ITIL(r) Intermediate OSA Complete Certification Kit is the most c

When we educate people we use less text more images, colorful easy to understand diagrams. Our ITIL(r) Intermediate OSA Complete Certification Kit is the most c

Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for t