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Your one-stop shop for world-class results The most admired organizations in the world have the same basic resources that you have—offices, computers, pencils
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A Multidimensional Approach to Leadership Top-down, one-dimensional leadership models are hopelessly outmoded in today's rapidly changing world, and they waste
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How do today’s most successful tech companies—Amazon, Google, Facebook, Netflix, Tesla—design, develop, and deploy the products that have earned the love
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Presents a humorous look at customer service written by practicing physicians and provides a blueprint for creating and sustaining a practical customer service