Download or read book Process Improvement and Organizational Learning written by Ned F. Kock and published by IGI Global. This book was released on 1999-01-01 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Process improvement can itself be considerably improved by the use of information technology. Distributed and a synchronous group support systems, such as e-mail, computer conferencing and the World Wide Web are likely to play a major role in this improvement. Process Improvement and Organizational Learning: The Role of Collaboration Technologies analyzes the relationship between collaborative technologies, process improvement and organizational learning. It is based on the author's experiences in numerous process-focused organizational development projects where process improvement groups were aided by the support of collaborative technologies.