Book of Donmon Teith

Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of

The rapid increase in global services during the last few decades is without doubt one of the most challenging social, cultural, political, and especially econo

Managing the IT Service Processis the first book of its kind to recognize the truth of IT Service delivery. It takes the overall view of the service management

`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach

This fourth edition of Jo Bryson's highly regarded Managing Information Services has been thoroughly revised with an emphasis on innovation. Operating in a digi