Book of Donmon Teith

Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with

Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing cust

Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an exc

The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora

When a giant sperm whale washes up on the local beach it tells Joe Gunner that death will follow him wherever he goes. Joe knows that the place he needs to go i