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Service Innovation: How to Go from Customer Needs to Breakthrough Services
Language: en
Pages: 289
Authors: Lance Bettencourt
Categories: Business & Economics
Type: BOOK - Published: 2010-06-25 - Publisher: McGraw Hill Professional

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Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK!" -- Dave Wascha, senior director, Bing Product Managem
The Handbook of Service Innovation
Language: en
Pages: 858
Authors: Renu Agarwal
Categories: Technology & Engineering
Type: BOOK - Published: 2015-04-08 - Publisher: Springer

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Bringing together some of the world’s leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive ins
Open Services Innovation
Language: en
Pages: 88
Authors: Henry Chesbrough
Categories: Business & Economics
Type: BOOK - Published: 2011-01-18 - Publisher: John Wiley & Sons

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The father of "open innovation" is back with his most significant book yet. Henry Chesbrough’s acclaimed book Open Innovation described a new paradigm for man
The Service Innovation Handbook
Language: en
Pages: 0
Authors: Lucy Kimbell
Categories: Business & Economics
Type: BOOK - Published: 2015-01-27 - Publisher: BIS Publishers

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This is an essential read for managers in forms that used to have a product focus and that are trying to shift towards designing services and experiences. By co
Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation
Language: en
Pages: 620
Authors: Chew, Eng K.
Categories: Business & Economics
Type: BOOK - Published: 2012-11-30 - Publisher: IGI Global

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"This book provides a comprehensive collection of research and analysis on the principles of service, knowledge and organizational capabilities, clarifying IT s