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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first bo
The Best Service is No Service
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In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wr
The Best NOC and Service Desk Operations BOOK EVER!
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Strategic Customer Service
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The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora