Book of Donmon Teith

Say the right thing at the right time. This essential reference brings together well-known (and not-so-well-known!) speakers- including those from the Bible, ac

What to say and how to say it. Birthdays, funerals, marriages, divorces-each of these occasions require a personal response, often in the form of a note. But fi

What does it mean to 'chew the fat'? Why do we put things in 'apple-pie order'? And what on earth is a 'hat trick'? Readers will learn all this and more in this

Gives suggestions for dealing with inappropriate workplace behavior, poor customer service, and tough negotiators