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Language: en
Pages: 233
Pages: 233
Type: BOOK - Published: 2008-12-09 - Publisher: Harvard Business Press
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals
Language: en
Pages: 225
Pages: 225
Type: BOOK - Published: 2008 - Publisher: Harvard Business School Press
Organizations worldwide have used a groundbreaking tool the service-profit chain to improve business performance. In The Ownership Quotient, the authors reveal
Language: en
Pages: 345
Pages: 345
Type: BOOK - Published: 1997-04-10 - Publisher: Simon and Schuster
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal t
Language: en
Pages: 358
Pages: 358
Type: BOOK - Published: 1999-05-25 - Publisher: John Wiley & Sons
Praise for Adversity Quotient. "With AQ, Paul Stoltz has done something remarkable: He synthesizes some of the most important information on how we influence ou
Language: en
Pages: 403
Pages: 403
Type: BOOK - Published: 2010-05-11 - Publisher: Simon and Schuster
James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable a
