Book of Donmon Teith

More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing w

Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of st

This handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and mic

Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is i