Book of Donmon Teith

This comprehensive and easy-to-understand textbook is specifically designed to meet the needs of students of Tourism and Travel Management who aspire to be succ

How do you gain a sustainable competitive advantage in today's global hospitality industry? Are there ways to attract and keep a customer over the course of a l

A complete manual to tour guiding based on the author’s first-hand experience of training more than 3000 tour guides. Packed with real life international case

Examines, contextualises and applies leadership theory and practice at several levels. Using contemporary research, it explores a wide range of leadership theor

A guide to supervision and leadership in the tourism and hospitality industry. It focuses on managing workplace operations and the management of staff, includin