Related Books

A Guide to Customer Service Skills for the Service Desk Professional
Language: en
Pages: 400
Authors: Donna Knapp
Categories: Computers
Type: BOOK - Published: 2012-07-19 - Publisher: Cengage Learning

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The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chap
Guide to Customer Service Skills for the Help Desk Professional
Language: en
Pages:
Authors: Donna Knapp
Categories:
Type: BOOK - Published: 1999-11-16 - Publisher: Turtleback

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This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills"
A Guide to Customer Service Skills for the Help Desk Professional
Language: en
Pages: 408
Authors: Donna Knapp
Categories: Business & Economics
Type: BOOK - Published: 2004-11 - Publisher: Course Technology

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This detailed look at the "soft" skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workpl
A Guide to Customer Service Skills for the Service Desk Professional
Language: en
Pages: 544
Authors: Donna Knapp
Categories: Computers
Type: BOOK - Published: 2014-05-12 - Publisher: Cengage Learning

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A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL, the definitive service desk text now available in a fully revised fourth edition, teaches
A Guide to Service Desk Concepts
Language: en
Pages: 416
Authors: Donna Knapp
Categories: Computer industry
Type: BOOK - Published: 2013-02-14 - Publisher: Thomson South-Western

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Translate technical expertise into an effective career in computer user support with the help of Knapp's A GUIDE TO SERVICE DESK CONCEPTS, 4E, International Edi