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Type: BOOK - Published: 2013-02-21 - Publisher: Cengage Learning
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This detailed look at the "soft" skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workpl
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Type: BOOK - Published: 2014-05-12 - Publisher: Cengage Learning
A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL, the definitive service desk text now available in a fully revised fourth edition, teaches
Language: en
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Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career p
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Type: BOOK - Published: 2012-07-19 - Publisher: Cengage Learning
The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chap