Book of Donmon Teith

This book presents an extensive discussion of the strategic and tactical aspects of customer relationship management as we know it today. It helps readers obtai

When executives hear the term "customer relationship management" (CRM), they often break out in a cold sweat amid visions of six- or seven-figure implementation

This book reveals how to truly excel at meeting client needs and lock in future business, client testimonials, increased referrals and client loyalty. Insightfu

This handbook provides a detailed description and analysis of the concepts, processes, and technologies used in the development and implementation of an effecti

How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of pro