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Call Center Management on Fast Forward
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Pages: 312
Authors: Brad Cleveland
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Type: BOOK - Published: 1997 - Publisher: ICMI Inc.

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This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with prac
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Type: BOOK - Published: 2019-09-15 - Publisher:

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Call Center Management on Fast Forward
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Type: BOOK - Published: 2012 - Publisher: ICMI Press (International Customer Management Institute)

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Call Center Optimization
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Authors: Ger Koole
Categories: Business & Economics
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This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforc
The Executive Guide to Call Center Metrics
Language: en
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Authors: James C. Abbott
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As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best