Book of Donmon Teith

This book explores how customer service can become the singular competitive differentiator for organizations in the digital era. Given the pace of digitization

Whether you’re designing consumer electronics, medical devices, enterprise Web apps, or new ways to check out at the supermarket, today’s digitally-enabled

A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep th

This book explores how customer service can become the singular competitive differentiator for organizations in the digital era. Given the pace of digitization

In an era marked by rapid technological advancements and the increasing integration of artificial intelligence (AI) into various sectors, the intersection of AI