Download or read book E-Services written by Heiner Evanschitzky and published by Springer Science & Business Media. This book was released on 2007-11-18 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: The volume presents the best papers of the special issue ‘E-Services’ of the Journal of Value Chain Management. A group of well-known authors from around the world discuss the state-of-the-art of the research and development in various aspects of ‘E-Services’ including E-Commerce, international aspects of electronic services, growth through E-Services, satisfaction and loyalty in electronic markets, and service engineering.