Download or read book Improving the Defense Finance and Accounting Service's Interactions with Its Customers written by Edward Geoffrey Keating and published by Rand Corporation. This book was released on 2001 with total page 54 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Defense Finance and Accounting Service (DFAS) provides a variety of finance and accounting services to military customers. Because DFAS received customer complaints, its leadership asked RAND to take a comprehensive look at all DFAS-customer interactions to identify problems and determine how those interactions might be improved.