Book of Donmon Teith

Even today with quality improvement the battle cry of American industry, the quality programs in most companies are limited to "conformance to technical standar

There is an emerging art and science of customer value management that is proving its worth inincreased market share and shareholder value for the companies tha

Customer value management is a managerial approach in which customers are perceived as the company’s asset, the value of which may be measured and increased t

Providing the right combination of product quality, customer service and price is good business. Unless a business does something that creates value for their c

Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service, technology and information-b