Related Books
Language: en
Pages: 770
Pages: 770
Type: BOOK - Published: 2016-04-25 - Publisher: "O'Reilly Media, Inc."
Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it’s worse when people inside these companie
Language: en
Pages: 438
Pages: 438
Type: BOOK - Published: 2020-11-23 - Publisher: O'Reilly Media
Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the c
Language: en
Pages: 324
Pages: 324
Type: BOOK - Published: 2014-09-05 - Publisher: "O'Reilly Media, Inc."
User story mapping is a valuable tool for software development, once you understand why and how to use it. This insightful book examines how this often misunder
Language: en
Pages: 342
Pages: 342
Type: BOOK - Published: 2017-05-26 - Publisher: Packt Publishing Ltd
Understand your users, gain strategic insights, and make your product development more efficient with user experience mapping About This Book Detailed guidance
Language: en
Pages: 1341
Pages: 1341
Type: BOOK - Published: 2018-01-02 - Publisher: "O'Reilly Media, Inc."
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the qu
