Book of Donmon Teith

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the

This book 'Implementing Metrics for IT Service Management' provides a measurement framework which is based on a continuous improvement lifecycle. The measuremen

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the

Scale. References: Citations for the references used in the summary

ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candid