Book of Donmon Teith

reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intrane

This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills"

Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career p

This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of indust