Download or read book Mindless written by Simon Head and published by Civitas Books. This book was released on 2014-02-11 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Argues that today's complex, computer-intensive management programs are being relied on by large organizations in favor of human expertise and are erroneously dictating business goals at the expense of middle-class workers, professional efficiency and customer service.