Download or read book Quality Is Personal written by Harry Roberts and published by Simon and Schuster. This book was released on 2010-05-11 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.