Running an Effective Help Desk
Author | : Barbara Czegel |
Publisher | : |
Total Pages | : 408 |
Release | : 1994-12-06 |
ISBN-10 | : UOM:35128001687340 |
ISBN-13 | : |
Rating | : 4/5 ( Downloads) |
Book Synopsis Running an Effective Help Desk by : Barbara Czegel
Download or read book Running an Effective Help Desk written by Barbara Czegel and published by . This book was released on 1994-12-06 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: This survival manual for Help Desk managers and staff presents practical strategies and tactics to enable Help Desks to add value to their enterprise. Includes suggestions for staffing, managing and selling a Help Desk, and helpful solutions to the problems of dealing with the changing face of technology and the economic realities of downsizing.