Download or read book Service Agreements - A Management Guide written by itSMF International and published by Van Haren. This book was released on 2006-09-09 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Chinese, English. This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.