The Call Center Dictionary

The Call Center Dictionary
Author :
Publisher : CRC Press
Total Pages : 234
Release :
ISBN-10 : 9781578200955
ISBN-13 : 1578200954
Rating : 4/5 (954 Downloads)
DOWNLOAD EBOOK
Book Synopsis The Call Center Dictionary by : Madeline Bodin

Download or read book The Call Center Dictionary written by Madeline Bodin and published by CRC Press. This book was released on 2002-01-03 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,


The Call Center Dictionary Related Books

The Call Center Dictionary
Language: en
Pages: 234

The Call Center Dictionary

Authors: Madeline Bodin
Categories: Technology & Engineering
Type: BOOK - Published: 2002-01-03 - Publisher: CRC Press

DOWNLOAD EBOOK

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call center
The Call Center Handbook
Language: en
Pages: 285

The Call Center Handbook

Authors: Keith Dawson
Categories: Computers
Type: BOOK - Published: 2003-11-20 - Publisher: CRC Press

DOWNLOAD EBOOK

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center
The Call Center Handbook
Language: en
Pages: 194

The Call Center Handbook

Authors: Keith Dawson
Categories: Computers
Type: BOOK - Published: 2007-03-30 - Publisher: CRC Press

DOWNLOAD EBOOK

This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use par
ICMI's Call Center Management Dictionary
Language: en
Pages: 222

ICMI's Call Center Management Dictionary

Authors: Brad Cleveland
Categories: Call centers
Type: BOOK - Published: 2003 - Publisher: ICMI Press (International Customer Management Institute)

DOWNLOAD EBOOK

ICMI's Call Center Management Dictionary is a practical, comprehensive reference for customer contact professionals, covering measurements, objectives, reportin
Designing the Best Call Center for Your Business
Language: en
Pages: 315

Designing the Best Call Center for Your Business

Authors: Brendan Read
Categories: Computers
Type: BOOK - Published: 2005-01-02 - Publisher: CRC Press

DOWNLOAD EBOOK

Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilitie