Book of Donmon Teith

Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employ

Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways emp

Does this sound familiar? 'If I could get in front of the prospect, the rest of the selling process becomes easier. It's just getting in front of them that's th

• Illustrates how to make money and keep it with time-honored strategies • Insightful real-life anecdotes to illustrate key concepts

Includes advice on creating a presentation; using visual aids and body language effectively; and handling hecklers and hostile questions