Download or read book The Performance Mapping and Measurement Handbook written by Jerry L. Harbour and published by CRC Press. This book was released on 2017-08-15 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: To better understand and improve your systems, you must measure and map their essential characteristics. Yet, because your systems and their associated processes occur over varying spatial and temporal scales, you will need various types of maps and metrics depending on the level of detail and understanding required.During nearly four decades of ex