Book of Donmon Teith

By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs) for Sales and Customer Service, The KPI Institute provides professionals a

By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs), The KPI Institute provides professionals a useful resource for novices an

Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant t

Fintech Dictionary - What is a blockchain framework? What is crowdlending or an ICO? The Fintech Dictionary helps readers in clarifying key terms that have emer

A collection and description of terms, idioms and tools accepted and utilized in the general sales community.