Download or read book Undercover Customer: 100 Ways to Fix Your Broken Customer Service written by Sherron Stevens and published by . This book was released on 2015-01-29 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using his experiences as a fast food worker, Sherron A. Stevens, an 18-year old college student from Columbus, Ohio, has authored a powerful new guide for employees, managers, executives and CEOs on how to implement exceptional customer service.