Value Stream Management for the Lean Office
Author | : Don Tapping |
Publisher | : CRC Press |
Total Pages | : 178 |
Release | : 2003-02-20 |
ISBN-10 | : 9781563272462 |
ISBN-13 | : 1563272466 |
Rating | : 4/5 (466 Downloads) |
Download or read book Value Stream Management for the Lean Office written by Don Tapping and published by CRC Press. This book was released on 2003-02-20 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets. BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!