Cases in Call Center Management

Cases in Call Center Management
Author :
Publisher : Purdue University Press
Total Pages : 372
Release :
ISBN-10 : 1557533423
ISBN-13 : 9781557533425
Rating : 4/5 (425 Downloads)
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Book Synopsis Cases in Call Center Management by : Richard Feinberg

Download or read book Cases in Call Center Management written by Richard Feinberg and published by Purdue University Press. This book was released on 2005 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by authorities on the call center industry, this book brings to light the strategic importance of call centers in today's business world. As interactions with customers move away from person-to-person the call center is becoming a vital force for corporate marketing and communication.


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