Customer Care Excellence

Customer Care Excellence
Author :
Publisher : Kogan Page Publishers
Total Pages : 288
Release :
ISBN-10 : 9780749450663
ISBN-13 : 0749450665
Rating : 4/5 (665 Downloads)
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Book Synopsis Customer Care Excellence by : Sarah Cook

Download or read book Customer Care Excellence written by Sarah Cook and published by Kogan Page Publishers. This book was released on 2008 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.


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