Book of Donmon Teith

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations

Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an exc

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t

Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one. Creating a culture of service excellence requi

A timely resource for any organization attempting to set up and maintain a world-class customer care operation, this book provides a comprehensive introduction