Book of Donmon Teith

Service design is the activity of utilizing resources and people to build and sustain services that not only meet customers' needs, but also add that little bit

If you’re striving to make products and services that your customers will love, then you’ll need a customer-driven organization. As companies transform thei

A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced

WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read Category In an age when customers have access to vast amounts of data about a company, its