Book of Donmon Teith

The iconic, tough-but-tender Boston PI Spenser returns in an outstanding new addition to the New York Times-bestselling series from author Ace Atkins.

Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilitie

Harold L. Price has experience in call center customer service with a myriad of entities, such as Blue Cross and Blue Shield, Aetna U.S. Healthcare, The U.S. Sm

Give your front-line call center staff the training they need With How to Be a Great Call Center Representative, call-center staff will learn what technology-ba

Chinese-born Cece was adopted when she was two years old by her American parents. Living in Texas, she's bored of her ho-hum high school and dull job. So when s