Book of Donmon Teith

This book "gives you ready-to-use letters and notes for any business, personal, or social situation. From annoucements to apologies, complaints to congratulatio

Provides advice on mastering body language, emotions, manners, thoughts, and surroundings to project self-confidence to deliver clear and memorable messages.

Need to sell a new marketing idea to your boss? Handle a sticky problem with a colleague? Calm an irate customer? Good news! You'll never be at a loss for words

An interactive CD-ROM updates this bestseller with sample letters and templates to help readers get all their correspondence done quickly and painlessly.