Download or read book High Availability IT Services written by Terry Critchley and published by CRC Press. This book was released on 2014-12-17 with total page 527 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book starts with the basic premise that a service is comprised of the 3Ps-products, processes, and people. Moreover, these entities and their sub-entities interlink to support the services that end users require to run and support a business. This widens the scope of any availability design far beyond hardware and software. It also increases t