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Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a b
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High Tech, High Touch illustrates technical solutions that really work, inspired by effective customer service strategies used by businesses. These are unique t
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Blackwell's Five-Minute Veterinary Practice Management Consult
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Blackwell's Five-Minute Veterinary Practice Management Consult is a comprehensive, one-stop reference text on all things management related, from understanding