ICMI's Call Center Management Dictionary

ICMI's Call Center Management Dictionary
Author :
Publisher : ICMI Press (International Customer Management Institute)
Total Pages : 222
Release :
ISBN-10 : 0965909352
ISBN-13 : 9780965909358
Rating : 4/5 (358 Downloads)

Book Synopsis ICMI's Call Center Management Dictionary by : Brad Cleveland

Download or read book ICMI's Call Center Management Dictionary written by Brad Cleveland and published by ICMI Press (International Customer Management Institute). This book was released on 2003 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: ICMI's Call Center Management Dictionary is a practical, comprehensive reference for customer contact professionals, covering measurements, objectives, reporting, analysis, forecasting, planning, monitoring, coaching, quality, performance improvement, human resources, training, customer behavior, marketing, technologies, budgeting, finance, strategy, industry acronyms, and much more! Accurate and easy to use, ICMI's Call Center Management Dictionary is designed to cut through the clutter and confusion in today's terminology, so that you can communicate more effectively, make better decisions, improve customer services and build your career. Book jacket.


ICMI's Call Center Management Dictionary Related Books

ICMI's Call Center Management Dictionary
Language: en
Pages: 222
Authors: Brad Cleveland
Categories: Call centers
Type: BOOK - Published: 2003 - Publisher: ICMI Press (International Customer Management Institute)

DOWNLOAD EBOOK

ICMI's Call Center Management Dictionary is a practical, comprehensive reference for customer contact professionals, covering measurements, objectives, reportin
Acronyms, Initialisms & Abbreviations Dictionary
Language: en
Pages: 1372
Authors:
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2001-05 - Publisher: Gale Cengage

DOWNLOAD EBOOK

Each volume separately titled: v. 1, Acronyms, initialisms & abbreviations dictionary; v. 2, New acronyms, initialisms & abbreviations (formerly issued independ
ICMI's Pocket Guide to Call Center Management Terms
Language: en
Pages: 147
Authors: Brad Cleveland
Categories:
Type: BOOK - Published: 2004-07-01 - Publisher: ICMI Press (International Customer Management Institute)

DOWNLOAD EBOOK

ICMIs Pocket Guide to Call Center Management Terms is a convenient, portable reference of terms culled from ICMIs Call Center Management Dictionary: The Essenti
International dictionary of abbreviations and acronyms of electronics, electrical engineering, computer technology, and information processing
Language: en
Pages: 964
Authors: Peter Wennrich
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2019-05-20 - Publisher: Walter de Gruyter GmbH & Co KG

DOWNLOAD EBOOK

No detailed description available for "International dictionary of abbreviations and acronyms of electronics, electrical engineering, computer technology, and i
Dictionary of Acronyms and Technical Abbreviations
Language: en
Pages: 703
Authors: Jakob Vlietstra
Categories: Computers
Type: BOOK - Published: 2012-12-06 - Publisher: Springer Science & Business Media

DOWNLOAD EBOOK

This Dictionary covers information and communication technology (ICT), including hardware and software; information networks, including the Internet and the Wor